Maintaining a relationship with clients is easy when in the office, but when at home it can be more challenging. With a constant stream of emails and the potential for technical difficulties, you must maintain these relationships and are accessible over email. To help you out, we have compiled a list to aid you in maintaining client relationships during the period of working from home.
Establish Deadlines For Work
One of the easiest ways to maintain a client relationship is to establish deadlines. These will help to ensure that you and the client are aware of when work needs to be completed and can then begin to work towards it. This way, any technical difficulties can be accommodated and deadlines can be moved if needs be. Though this is dependent on the client, this will benefit them in the long term, making this ideal for everyone involved.
Maintain Communication
In addition to establishing deadlines, it is crucial to maintain a high level of communication. Whether this is by email or over the phone, this will help to keep your customers happy during these uncertain times. By implementing a Work From Home call plan, you can continue to use your business telephone line when in your home. This, therefore, enables you to be contactable during the day and increases productivity. This can also be used on your phone, allowing you to have access to internal communications at all times when working from home, thus ensuring that members of your own team can still reach you.
Complete Work To A High Standard
Though contact is important, it is also crucial for ensuring that work is completed to a high standard. This is because distractions at home have the potential to affect work quality. However, by maintaining a high quality of work, you can keep the client happy. Whether this is for design or copy, this is crucial as this will ensure they have nothing to complain about. It is important to maintain commination with the client when conducting work for them, as you are then able to accommodate any last-minute changes that may be needed.
Share Knowledge
The final way that you can ensure clients are kept happy is to share knowledge. During this uncertain time, the gift of information can go along way. By providing insight into your industry, you are showing to them that you value the industry that they are in. This will not only establish trust with them, but it will show to them that you are doing everything possible to make sure their work is successful. Whether it is designing a product, website maintenance, or providing a service such as online shopping, being active, and talking to clients is a great way to maintain a positive relationship.
Regardless of the business that you are working in, working from home can be challenging. Therefore, you should do everything you can to maintain productivity and communicate with clients effectively when working from your kitchen or bedroom.