The different types of managed IT support to fuel your business

The growth of technology has made businesses more effective without any doubt but it has also increased the complexity of managing technological solutions. Currently, businesses are now using integrated communication devices while downsizing their computer departments and this is just one example of how businesses are moving forward with the use of technology. The best part about the adoption of technology is that it is not being done by only giant firms as small and medium-sized businesses are also a part of this technological shift.

Nowadays, even the small and medium-sized businesses have shifted their communication to advance platform and they have also moved their data to the cloud platform. All this enhancement of technology has made the management of IT infrastructure very complex and difficult, especially for small and medium-sized businesses because they have limited resources. For such companies that find it very difficult to manage the different aspects of their IT infrastructure, managed IT service providers or MSP have become a savior. So, in this blog post, we will get into the different types of MSPs and their wide range of services offered in the modern era.

First of all, we have divided the IT services, into three levels and these three levels are as follows:-

Lower level MSPs

The most fundamental MSPs are known as lower level MSPs and they offer the most basic IT support to their client’s computer system and network. The service provided by such MSPs includes IT services like software installation and integration in already existing IT infrastructure. Along with this, the pure-play MSPs also offer system monitoring in which the IT system is monitored round the clock for performance and security. Whenever an issue arises, the MSP informs the clients in minimal possible time and take action for making sure the issues doesn’t grow and hampers the continuity of the business. You should know that lower level MSPs never take responsibility of business concerns.

Mid level MSPs

The mid level MSPs that are also known as value-added MSPs. The main task of mid-level MSPs is to offer all the required support along with a complex range of technological service. After making sure that the business application is up and running, the mid level MSPs start their monitoring for checking any performance related problems along with warning signs. The mid-level MSPs take immediate action when a problem arises so that it can be solved because it causes any problem to the business. Along with the above-mentioned services, the value-added MSPs also offer software maintenance service and keep your solutions updated whenever a new version or edition arrives. Scalability is the uniqueness of value-added MSPs.

High level-MSPs

The high level MSPs offer outsourced IT services to client businesses. At this advanced level of MSP service, the client gets each type of support and protection offered by value-added MSPs along with a wide range of support for wireless network, communication services, data analytics and much more. If you take services of a high level MSP then you can get access to high tech computer networking system authorized personnel who can access from any corner of the world.

The high level MSPs also checks analytics so that you can be kept in the information loop of development as it can affect some of your business operations. There are some high level MSPs that also offer Software-as-a-Service programs.

Now, let’s look at the different managed IT support services provided by most of the MSPs

Networking and Infrastructure

One of the most common services provided by managed IT service providers includes management of networking and infrastructure like WANs, LANs, and other parts of computing system. There are different levels of services provided in networking and infrastructure management like mobile networking, managed storage backup, remotely managed print service, onsite infrastructure setup and much more. By choosing the level of service according to your need and requirement, you can keep the various aspect of your computing system in the hands of skilled IT professionals who are well versed in managing different computing system.

Security Management

Another very popular service offered by managed IT service provider is security management as the safety and security of IT infrastructure has become very important due to the increasing cases of cyber attacks and data loss. With the help of a managed IT service provider, you can have an ultra-secured IT infrastructure where even the minor security loopholes are detected at an early stage and the best security measures are deployed. The risk prevention systems used by most of the managed IT service providers include anti-malware software, patching and maintenance, and application compatibility.

Communication services

Before explaining this service, we want you to know that the list of services offered by IT managed service providers is very long and that’s why we have includes only those services which are very common and popular as well. An MSP offers a wide range of IT communication packages which includes data, voice, and video. The communication services provided by MSPs are fully secured and seamless. Most of the businesses that understand the role of robust communication system in an organization go for this service. You should know that services in such packages may include remotely managed call center as well.

Support Services

During business hours, some employees in your organization may encounter problems related to a particular business solution. If you will have an MSP for your business then every employee in your company can easily contact the remote support center for assistance on any IT issue. You should know that support services are offered by MSP in various forms and it ranges from help in computer desktop programs to solving hardware and software issues.

So, these are some of the most common types of MSPs and the most popular services offered by them. In the current era, survival of a business without professional IT management is near to impossible and that’s why taking service of managed IT service provider according to your business need becomes necessary.

Author Bio

Kashyapi Prajapati is a writer at NetworksGrid with several years of experience in the IT industry. She loves writing and exploring the world of technology while making the digital platform a more informative platform. Technology is what she eats and drink and she has a firm grasp on topics like managed IT service and managed NOC service.